In case you need help
Here are several ways to contact us
You can reach out to us via Facebook
Phone
Give us a call on 0403 046 464
Send us an email at office@norwestit.net.au
FAQ
Frequently Asked Questions
Below are some of the questions we receive most often:
- What kinds of issues do you support? We help with any technical challenges, including hardware malfunctions, network problems, device performance concerns, and general software troubleshooting.
- How do I reach your tech support team? You can contact us using phone or email. Our support team is available during standard business hours for prompt assistance.
- Do you offer emergency support? Yes, for urgent issues, please indicate that your request is time-sensitive when you contact us so we can prioritize accordingly.
- Can you help with setting up personal devices? Absolutely. Whether it’s configuring a new gadget or optimizing your current tech setup, we are here to help.
If you have any more questions, feel free to reach out
Before you call
Troubleshooting Steps
Before reaching out, you might try these quick fixes for common issues:
- Restart Your Device: Often, a simple reboot can resolve unexpected glitches.
- Check Connections: Verify that all cables and wireless connections are secure and functioning correctly.
- Check for Updates: Ensure your device drivers and operating system are up to date.
- Run a Diagnostic (if available): Use built-in diagnostic tools to troubleshoot and pinpoint the problem.
- Review Error Messages: Take note of any error codes or messages; they can be valuable information for our support team.
If these steps don’t resolve the issue, our experts are ready to assist you further.